Meet the Crew: Leisure Program Coordinator Janelle Hazelton

Where it all started, Janelle pictured in front of the Mariposa Cruises kiosk.

Meet Janelle Hazelton, Leisure Program Coordinator for Mariposa Cruises and Toronto Ambassador extraordinaire!

It all started in Harbour Tours

Now in her fourth season with Mariposa Cruises, Janelle started out in Harbour Tours, leading live narrations. An endless resource of Toronto trivia, Janelle can point out virtually every landmark along the waterfront and harbour and give its history. Her favorite site along the tour is the Gibraltor Point Lighthouse, whose legendary spooky story she enjoys telling.  Did you know that the Rogers Centre set the world record in 1992 for the greatest number of inflated hot air balloons in an enclosed area—46 in total to be precise? (Janelle knows that.) 

Janelle had the opportunity to hone the extraordinary talents required to work in Harbour Tours, where meeting people from all over the world goes hand in hand with the job. “I learn so much from the people I meet and at the same time share what I know about Toronto. Every day I had to have my travel tips ready and I struck instant friendships with a few of them in only 45-minutes. I know some people I can visit if I ever visit Thailand or San Francisco.” Every day Janelle came ready to answer a range of questions from our guests, like “Are there sharks in the water?”, “How tall is the CN Tower?”, “Where is the ferry terminal?”  Many of the questions come from Torontonians who come to visit the waterfront for the first time.  “It’s surprising how many times I met people from Toronto who forgot there is a lake at the foot of the city. They are delighted by the cruise experience and wonder why they’ve never visited before.” 

Janelle managed the Harbour Tour program during the transition from live narrations to the launch of Mariposa Cruises’ GPS guided Habour Tours, featuring audio narrations in six languages- English, French, Spanish, Mandarin, German and Japanese. “With live narrations there’s the personal aspect, and I could customize it, make it my own and interact with the guests during the narrations. The audio narrations free the tour guides to interact with the guests a lot more and answer their individual questions as they enjoy the tour.”

Janelle in front of the Oriole.

On to Public Cruises 

Janelle hard at work in the office.

This season Janelle took on the new and challenging role of Leisure Program Coordinator, overseeing the daily operations of our Public Cruises program, which also includes Harbour Tours and coordinating activities across our fleet of vessels—no small task! Based in our Reservations Department, Janelle handles the daily inquiries from our customers and their requests.  She makes sure the birthday cakes are ordered, the seating plans are completed, the centerpieces distributed and collected, and our customers are taken care of.  “There can be so many different experiences taking place on a single voyage, whether it’s a lunch, brunch or dinner cruise, from bachelorettes and birthdays to dinner dates, anniversaries and group reservations. No one cruise is the same as another.”

Asked what she enjoys most about her job “The people I work with really make it worth it and I like that every season I have worked for Mariposa Cruises, I had an opportunity to develop professionally, starting as a tour guide, then managing the Harbour Tours program and now taking on the more challenging role as Leisure Program Coordinator. I also really like speaking to our customers. It’s not always easy but a lot of the times I talk to some really amazing people and I don’t want to end the call.”

Come aboard a Mariposa Cruises Scenic Harbour Tour!

Rediscovering Toronto’s Waterfront

From industrial port to metropolis, Toronto’s harbour has come a long way.

If you haven’t visited Toronto’s Harbourfront in over a year, you’re in for a surprise.  An extensive three year revitalization project (completed in June 2015) has  transformed Toronto’s waterfront.  Queen’s Quay West is now completely accessible by car, public transit, on foot or by bicycle, with lots of great public places to frequent and enjoy. Tourism is also up this year:  Big events, a low Canadian dollar and really great weather have all contributed to an increase in visitors.

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If you spend a day on Toronto’s waterfront, you’ll notice a multitude of activity on the lake. (more…)

Gibraltar Point Lighthouse – A ghostly and murderous tale

Approaching-the-Gibraltar-Point-Lighthouse-by-boatIf you were to cruise through the island waterways of Toronto’s island this Halloween night, you might feel a chill creep down your spine as you approached the silhouette of a vacant stone light-house with a vibrant red roof shrouded behind the foliage that stretches down to the shore’s edge.

As you first approach the lonesome structure sitting on the western tip of the Toronto Islands from the waterways, you might notice that the 82 foot lighthouse uncharacteristically sits just barely above the treeline with the odd tree stretching well above it. The overgrowth of vegetation giving the lighthouse an obstructed view is a clear indication that the structure has gone unused for several decades. In fact, it has been over half a century since the lighthouse was decommissioned in 1958.

Completed in 1808, this is the oldest existing lighthouse on the Great Lakes and the oldest standing structure in Toronto. Before it was retired, it was Toronto’s oldest landmark that was used for its original purpose. The Gibraltar Point Lighthouse is full of history…mystery… and the first unsolved murder in Toronto.  (more…)

Toronto Harbour Tour App Review

We asked Graziella Fadel to come aboard our Scenic Harbour Tour to review our new and exclusive Harbour Tour app. Here’s what she had to say…


Harbour-Tour-App-Icon

I was recently invited aboard Mariposa Cruises’ the Oriole to test out their new Toronto Harbour Tour app during a Scenic Harbour Tour. The free interactive app is the first of it’s kind in Toronto and provides an easy to follow narration as you tour all the wonderful sites the Toronto harbour has to offer.

I love this app for many reasons!

 

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Meet the Crew – Harbour Tour team member Anna Karpathyova

Meet-the-CrewAt Mariposa Cruises we strive to exceed expectations and provide our guests with the highest levels of quality and service. It’s what sets us apart from our competition and why we are recognized as Toronto’s best recreational cruise by Consumer Choice Award and voted one of the top attractions in Toronto by Trip Advisor.

It would be impossible to achieve this without the dedication and hard work that each of our team members exemplifies. For this reason, we want to celebrate our team members and let you get to know them a little bit better.

This month we would like to introduce you to one of our Harbour Tour team members, Anna Karpathyova.

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