At Mariposa Cruises we strive to exceed expectations and provide our guests with the highest levels of quality and service. It’s what sets us apart from our competition and why we are recognized as Toronto’s best recreational cruise by Consumer Choice Award and voted one of the top attractions in Toronto by Trip Advisor.
It would be impossible to achieve this without the dedication and hard work that each of our team members exemplifies. For this reason, we want to celebrate our team members and let you get to know them a little bit better.
This month we would like to introduce you to one of our Harbour Tour team members, Anna Karpathyova.
Anna came to Canada with her family 14 years ago from Slovakia. While she originally completed her degree in Electrical Engineering in Slovakia her love for Hospitality & Tourism led her down a different path. Before she moved to Canada she worked for her family’s travel agency.
The Scenic Harbour Tour Program would not be the same without Anna. Joining us season after season since 2008, her dedication and enthusiasm to the program shows through her permanent smile. Anna has the experience of working as a Tour Guide, Ticket Agent, and Bartender for the Harbour Tour Program. She’s also a certified SVMO (Small Vessel Machinery Operator), meaning we wouldn’t be able to sail without her!
Let’s see what Anna had to say:
What is your role at Mariposa Cruises?
My role at Mariposa Cruises is to make our guests comfortable, feel safe and ultimately have an enjoyable experience.
I am able to perform any task that is required of me by the team. This is possible because of the qualifications and experience that I have developed over the years. My qualifications include SVMO (Small Vessel Machinery Operator), Basic Marine First Aid & CPR, Smart Serve and safety training. I have also completed several professional customer service courses. My multilingual skills and years of experience in hospitality and tourism place me in a unique position to perform these functions competently.
So feel free to come aboard and enjoy any of our cruises, you will be taken care of.
What languages do you speak?
My native language is Slovak but I also speak English, Hungarian, Russian, Polish, Ukrainian, Greek and I understand a little bit of Italian.
What does a typical day at work look like for you?
The typical day starts with our team preparing for all of the cruises. This includes team coordination and getting everything ready for the cruises ahead. We welcome the guests on board and ensure safe boarding. Crew members then fall into whatever role is given to them by the manager. The tour continues with interaction between guests and crew ensuring that they are safe and satisfied.
What’s your favourite thing about your job and working for Mariposa Cruises?
My favourite thing about my job is that every day I get to meet new guests, interact with them and see the excitement in their faces during the tours. I believe most guests are surprised by the quality of the Mariposa tours.
What do you do when you are not working at Mariposa Cruises?
When I am not working, I have the opportunity to practice yoga, as I am a student of yoga and hold an instructor certificate. I teach yoga and Meridian exercise self-healing to seniors at a Hungarian centre. I also enjoy nature and I love the outdoors.
Do you have a favourite quote or words that you live by?
” I shall pass through this world but once
Any good deed therefore that I can do or
Any kindness that I can show to
Any fellow creature
Let me do it now
Let me not differ or neglect it
For I shall not pass this way again.”
Who is your role model? Why?
My role model is Ghandi. This is mainly because he has introduced non-violence to solve conflicts. Obviously the present state of affairs in the world shows when this is not present what can happen.
If you could charter a boat and take it anywhere in the world, where would you go? Why?
I would go to the beautiful Caribbean because of its breathtaking beauty and beautiful beaches and friendly people and as you know its summer all the time.
What songs are included on the soundtrack to your life? Why?
I choose my music based on the different moods I find myself in. There is no one kind of music. I like all music such as love songs, inspiration songs, zumba or gipsy.
We hope you enjoyed getting to know Anna as much as we have. There are plenty of other Mariposa team members for you to meet. Be on the lookout each month, as we will be spotlighting a new team member on our Meet the Crew segment on the Captain’s Blog.
If you would like to join the Mariposa crew, visit our Mariposa Cruises Employment page for new job postings.