At Mariposa Cruises we strive to exceed expectations and provide our guests with the highest levels of quality and service. It’s what sets us apart from our competition and why we are recognized as Toronto’s best recreational cruise by Consumer Choice Award and voted one of the top attractions in Toronto by Trip Advisor. It would be impossible to achieve this without the dedication and hard work that each of our team members exemplifies. For this reason, we want to celebrate our team members and let you get to know them a little bit better.
This month we would like to introduce you to one of our Cruise Managers Allison Batic.
Allison is a Cruise Manager extraordinaire and our resident dancing queen. Despite only joining Mariposa Cruises this season, she has hit the deck running & smiling. She is a team player and an exceptional Cruise Manager whose hard work and positive attitude have had a great impact on the success of many events this season. Her focus on customer service and customer care is reflected in the glowing reviews that we receive from guests after every event she manages. We’re lucky to have her as part of our team!
Let’s see what Allison had to say:
When did you start working for Mariposa Cruises?
What is your role at Mariposa Cruises?
What does a typical day at work look like for you?
I usually come in a bit early to get a feel for what is going on. I head to the office for my meeting. I set up all of my accounts and tabs, count my cash and make a list of employees and side duties. I also look for potential problems and start a list so I can tackle them one by one. Then I rally our fantastic team and get them ready for the event. I meet with the client and go over their itinerary and needs and I explain some of our policies. I check in with the chef that timing and special orders are taken care of. Then…we begin! I do a lot of walking and smiling, it sounds silly but it’s true!
What’s your favourite thing about your job and working for Mariposa Cruises?
I really appreciate that every day is different. The job requires a lot of flexibility and ingenuity. It keeps my days interesting.
What do you do when you’re not working at Mariposa Cruises?
I spend my time in summer school but lately, I spend my time eating and trying new craft brews!
Do you have a favourite quote or words that you live by?
“Patience, Presence, Compassion.“
Who is your role model? Why?
My role model is my best friend! She is so determined to succeed and be a caring person in the process. She encourages me at every step.
If you could charter a boat and take it anywhere in the world, where would you go? Why?
I would take my boat to Costa Rica- so I could get off and go surfing!
If you could meet anyone, living or dead, who would you want to meet? Why?
I would meet my grandparents on my dad’s side. They survived two major moves, a world war and learned six languages between them.
What songs are included on the soundtrack to your life? Why?
Your Hand In Mine – Explosions in the Sky
Staraflur – Sigur Ros
Anything on Fleetwood Mac’s “Rumours”
We hope you enjoyed getting to know Allison as much as we have. There are plenty of other Mariposa team members for you to meet. Be on the lookout each month, as we will be spotlighting a new team member on our Meet the Crew segment on the Captain’s Blog.
If you would like to join the Mariposa crew, visit our Mariposa Cruises Employment page for new job postings.