Frequently Asked Questions
Is there an age restriction for attending a cruise?
The age restriction for private charters is at the discretion of the charterer and Mariposa Cruises. Proper ID is required for all events. Please contact your event lead for specific details.
What is the dress code for Mariposa Cruises?
For private charters, the dress code is event appropriate. Please contact your event lead for specific details. Sensible footwear is strongly recommended due to the boarding ramps, steep staircases and watertight doorways. High heels are not recommended onboard our boats. We suggest that you bring an extra sweater, as it is always a couple of degrees cooler on the water than it is on land.
CLARIFICATION OF “TIMING” TERMS
What is “Boarding Time”, “Cruising Time”, “Docking Time” & “Final Disembarking Time”?
- ”Boarding Time” is the earliest our guests may board the ship. This is typically scheduled for 30 minutes prior to the beginning of your cruising time.
- “Cruising Time” is the time from departure to docking and the boat is cruising on the water.
- “Docking Time” is the scheduled time that the boat will return to dock.
- “Final Disembarking Time” is the time allotted for guests to gather their things and say their goodbyes before departing for the evening. This is up to 30 minutes after docking.
For private charters, the boarding time may vary and is at the charterer’s discretion. Please contact your event lead for specific details.
What is your cancellation policy?
All sales are final. There are no refunds or transfers. We do sail rain or shine. Please refer to your contract or contact your Sales Manager.
Where does Mariposa cruise?
Mariposa Cruises vessels cruise on the sheltered waters of the Toronto Harbour and on Lake Ontario providing stunning views of Toronto’s skyline and Toronto Island parkland. Our cruising route is tailored to the conditions on the cruise date and are dependant on weather, lake conditions and boat traffic.
NB: Due to Transport Canada regulations all ships must remain in the inner harbour from September 30th to April 30th.
How do I get to the ship?
All boats operated by Mariposa Cruises are conveniently and centrally located at the southwest corner of Queen’s Quay W and York Street. We are right by TTC, a dedicated taxi stand and plenty of paid parking.
(Get directions here)
How can we drop items off to the boat before our event?
Depending on the size, most items are carried and/or dollied in to the boats.
Toronto Harbourfront operates the dock which is a pedestrian promenade and not open to vechicular traffic. For larger items, access can be arranged in advance to have the gate opened. Please contact your event coordinator to make these arrangements.
HOUSE SERVICE CHARGE & PREPAID GRATUITY
A house service charge is added to your invoice. The house service charge a pool which is shared among Mariposa team members, from Cleaners, Events crew, Sales, Galley, Reservation agents and Captains This pool is paid 100% to all employees, not and is not retained by Mariposa Cruises.
A gratuity is charged on all prepaid beverages (i.e. host bar or tickets). This is shared among the Events crew (Manager, Servers, Bartenders, Deckhand) on the specific event for which the gratuity was collected. Any gratuities collected from a cash bar and/or paid by the organizer are shared by the crew on the specific event. If you are planning a group event and wish to provide a gratuity for your crew, please speak with your Cruise Manager on board.
What size group can Mariposa Cruises accommodate?
Mariposa Cruises offers private yacht charters for 2 guests to 575.
Yes! There are several options located within walking distance to our fleet:
200 Queen’s Quay West
Daily rates vary
Harbourfront Centre Parking
225 Queen’s Quay West
Daily rates and information can be found here.
What type of payment do you accept?
We accept major credit cards: VISA, MasterCard, American Express, and Diner’s Club. We also accept cash, cheque, electronic transfers, money orders, and certified checks.
NOTE: Payment in full is required prior to the cruise date. Deposit and balances are preferred to be paid by cash or cheque. A 2% administration fee will be charged on all credit card transactions.
What type of payment do you accept on board your vessels?
We accept payment by cash or major credit card only. Debit is not accepted on any of our vessels.
Will my cell phone work on the cruise?
Yes, your cell phone will work on the cruise though there may be black out areas. For the comfort of other guests, we ask that cell phone conversations be held only on the outside decks.
Do you offer refunds?
There are no refunds or exchanges. All sales are final. We cruise rain or shine.
Will I get seasick?
It is highly unlikely. Mariposa Cruises sails in the calm waters of Toronto’s inner harbour and on Lake Ontario. Our cruise route is determined by the comfort of our guests onboard.
How is seating arranged on board?
Seating arrangements may be altered based on your requirements. Our Event Coordinators will work with you to meet your needs.
Can you tell me a little about the ship?
All Mariposa Cruises vessels offer interior deck space with seating, outdoor strolling decks, dance floors, full service bars, restrooms and panoramic views. For specific details on each of our six vessels, please click here.
In compliance with Smoke-Free Ontario, all interior and covered areas of our boats are non-smoking areas. A small uncovered deck space is allocated as designated smoking areas onboard each boat. This is the only area guests can smoke onboard, regardless of the weather conditions. Guests cannot consume food or beverage in these designated smoking areas.
- Captain Matthew Flinders: Designated smoking area is indicated on a small portion of the main stern deck only.
- Northern Spirit: Designated smoking area is indicated on a small portion of the main stern deck only.
- Oriole: Designated smoking area is indicated on a small portion of upper stern deck only.
- Showboat: Designated smoking area is indicated on a small portion of the main stern deck only.
- Klancy II: Designated smoking area is indicated on the small portion of the starboard bow deck only.
- Rosemary: Designated smoking area is indicated on the small portion of the main starboard bow deck only.
An annoucement will be made on each boat identifying this area. All guests will be required to comply with the smoking policy onboard.
TRANSPORT CANADA CERTIFICATION
Are your vessels Transport Canada certified?
Yes. All Mariposa Cruises Vessels are Transport Canada certified and inspected annually to adhere to strict safety regulations. Our navigation and service staff participate in regularly scheduled safety drills.
Are your boats accessible by water taxi?
All of our fleet are accessible by water taxi with the exception of the Captain Matthew Flinders & Rosemary whose height from the water make boading dangerous. We are happy to arrange a water taxi collection or drop off for you. To contact a water taxi directly, please call:
Toronto Harbour Water Taxi
Five Star Water Taxi Services
Is Mariposa wheelchair accessible?
UPDATE TO THE POLICY BELOW AS OF JUNE 1, 2017: With the record high water levels affecting all boarding ramp inclines, we cannot board wheelchairs- most notably no longer on The Oriole, until further notice.
Due to our ship’s construction for sea-worthiness, our ability to offer wheelchair accessiblity is limited based on the requirement, the particular ship and water levels at the time of the cruise. The Oriole is equipped with a special wheelchair ramp which, pending lake water levels, can accommodate non-motorized wheelchairs.Once on board, non-motorized wheelchairs will be restricted to the boarding deck, and restrooms are located on the lower level, thus are not wheelchair accessible.
Gangways vary in slope, width and construction. Due to the design of the watertight doorway on our ships, wheelchair accessibly is not possible. The design of the vessels must incorporate water tight doors, sills and bulkheads as per ship safety design. Assisted evacuation, in the event of an emergency, requires the limitation of how many non-motorized wheelchairs we can safely accommodate per trip.
As an operator committed to providing both excellent customer service and safe passage, while complying with Transport Canada safety requirements, we request that you call ahead to confirm your particular needs so that we can determine how your requirements can be safely accommodated without disappointment.
Please contact Mariposa Cruises at 416-203-0178 for assistance.
For a complete outline of our Terms of Carriage, please click here
I have more questions, who can I contact?
We welcome all questions via phone or email. Please call us at 416-203-0178, 1-866-627-7672 or Contact us directly by filling out our online contact form!